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Terms & Condition

Graphics & Customized Products

Customized product orders do not apply to the Return Policy stated above. Customized items include, but are not limited to any graphics, customizable color panels, flooring, or special order items. Customized items will not be able to be returned.

All graphics and customized product order disputes must be reported within 24 hours of receipt of merchandise. All claims include but are not limited to any such discrepancy between the approved online proofs and the merchandise that was received. All claims must be made in writing within 24 hours from the time of receipt of merchandise and should be directed to All claims made after the 24 hours of receipt of merchandise will not be honored, with no exceptions.

All printed graphics orders are to be handled very carefully. If careful handling is not followed, delamination, creasing, and/or wrinkling may occur and Scona Displays accepts no responsibility for any such damage to graphics. If you need help with proper graphic care instructions, please contact a Scona Displays representative.

All graphics purchased from Scona Displays are considered final sales. There is no warranty or refund period for graphics purchases. Please follow the Return Policy stated above for any return questions.

If there is any question as to whether the product can be returned or not, please call to speak with a Scona Displays representative.

 Change Orders & Order Cancellations

All change orders must be made in writing to Any verbal change orders will not be accepted. Change orders include but are not limited to changes in shipping addresses, changes in order timeframes, or changes in products purchased. All change orders are subject to additional charges or refunds when applicable. All change orders are subject to a restocking fee of up to 50% of the retail value of the goods when applicable. All payments for change orders must be paid in full for a change order to be accepted and moved on to the next step in production or shipping.

All order cancellations must be made in writing to When an order is canceled after the order has been placed, the order may be subject to cancellation charges which will be deducted from the refunded amount. If an order is completed and shipped, no order cancellation will be accepted. All order cancellations are subject to a restocking fee of up to 75% of the retail value of the goods. The following are some examples of circumstances where restocking fees would apply: customized graphics have been put into production, or products have been pulled from stock shelves to fulfill orders.

If you need help figuring out your applicable fees associated with a change order or order cancellation, please contact a Scona Displays representative. 


This site could include technical or other mistakes, inaccuracies, or typographical errors. Scona Displays may make changes to the materials and services at this site, including the prices and descriptions of any products listed herein, at any time without notice. The materials or services at this site may be out of date, and Scona Displays does not commit to updating such materials or services.

Scona Displays assumes no responsibility for errors or omissions in the information, documents, software, materials, and/or services that are referenced by or linked to this site. References to other corporations, their services, and products, are provided “as is” without warranty of any kind, either expressed or implied.

In no event shall Scona Displays or its suppliers be liable to you or any third party for any special, incidental, indirect, or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not Scona Displays has been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of this site or of any web site referenced or linked to from this site. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

The downloading or other acquisition of any materials through the site is done at your discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from the downloading or acquisition of any such materials. No advice or information, whether oral or written, obtained by you from Scona Displays or through or from the site shall create any warranty not expressly stated in the legal statement.

This site contains links to third-party websites that are not under the control of Scona Displays Scona Displays makes no representations whatsoever about any other website to which you may have access through this site. When you access a non-Scona Displays website, you do so at your own risk and Scona Displays is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these sites or for the quality of any products or services available on such sites. Scona Displays provides these links merely as a convenience and the inclusion of such links does not imply that Scona Displays endorses or accepts any responsibility for the content or uses of such websites.

This site can be accessed from other countries around the world and may contain references to Scona Displays products, services, and programs that have not been announced in your country. These references do not imply that Scona Displays intends to announce such products, services, or programs in your country.

 Copyright Notice

The materials and services on this site are protected by copyright and/or other intellectual property laws and any unauthorized use of the materials or services at this Site may violate such laws. Except as expressly provided herein, Scona Displays and its suppliers do not grant any express or implied right to you under any patents, copyrights, trademarks, or trade secret information concerning the materials and services.

Except as specifically permitted herein, no portion of the information or documents on this site may be reproduced in any form or by any means without the prior written permission of Scona Displays


You agree to indemnify and hold Scona Displays, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of the content you submit, post to or transmit through this site, your use of this site, your connection to this site, your violation of the rules, or your violation of any rights of another person or entity.

You agree to indemnify, defend and hold harmless Scona Displays, its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to this site from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these rules (including negligent or wrongful conduct) by you or any other person accessing this site.

Governing Law and Jurisdiction

This site (excluding linked sites) is controlled by Scona Displays from its headquarters within the province of Alberta, Canada. By accessing this site, you and Scona Displays agree that all matters relating to your access to, or use of, this site shall be governed by the statutes and laws of the Province of Alberta, without regard to the conflicts of law’s principles thereof. Scona Displays makes no representation that materials on this site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their initiative and are responsible for compliance with local laws.

Links to Third Party Sites

Some of the links made available to you through our pages will allow you to leave our website. Please be aware that the Internet sites available through these links, and the material that you may find there, are not under the control of Scona Displays Therefore, we cannot and do not make any representation to you about these sites or the materials available there, and the fact that we have made these links available to you is not an endorsement or recommendation to you by Scona Displays of any of these sites or any material found there. Scona Displays is providing these links only as a convenience to you.


The trademarks, logos, and service marks (“marks”) displayed on this site are the property of Scona Displays or other third parties. You are not permitted to use the marks without the prior written consent of Scona Displays or such a third party that may own the marks. Scona Displays and the Scona Displays logo are trademarks of Scona Displays

 Shipping Policy

Scona Displays will not be held liable for any delays in the shipping of products. The lead or delivery times indicated on this website are only estimates. These estimates should not be misconstrued as actual amounts of time for production. Scona Displays will also not be held liable for any third-party carrier delaying the delivery of products. All claims must be processed directly with the third-party carrier. Scona Displays will honor its return policy for products that are not received in a customer’s expected time frame if the shipment was not shipped out on the day specified when the order was placed or when the artwork was approved.

If the order was shipped out on the day specified, no refund will be given. Scona Displays will upgrade the shipping at no cost if the fault lies with Scona Displays There will be no refund of shipping costs if a third-party shipping company is responsible for a shipment not arriving at the destination on the specified date. A claim can be opened with the third party on your behalf and a refund of any kind must be issued by the third-party shipping partner and not by Scona Displays

Please review the Return Policy and Product Exceptions to Return Policy to make sure your order can be returned.

All international shipments are subject to additional fees such as duties, taxes, and customs clearance fees. These fees are the responsibility of the client. If these fees are charged to Scona Displays, these fees will be paid on behalf of the client and in turn will be billed to the client. The credit card that was used to place the order will be charged for these additional fees.

 Limitation of Liability

You expressly understand and agree that Scona Displays shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if Scona Displays has been advised of the possibility of such damages), resulting from:

  1. The use or the inability to use the site; 
  2. The cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the site; 
  3. Unauthorized access to or alteration of your transmissions or data; 
  4. Statements or conduct of any third party on the site; or 
  5. Any other matter relating to the site.

In no event will Scona Displays be liable for:

  1. Any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if Scona Displays or its authorized representatives have been advised of the possibility of such damages, or 
  2. Any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service. 
  3. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. Scona Displays liability is limited to the greatest extent permitted by law in such states.

 Comments or Questions

For Comments or Questions concerning these Terms & Conditions, please contact us:

Scona Displays
Suite 5 10548 82 Ave
Edmonton Alberta Canada