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Return Policy

All return/refund requests for products from Scona Displays must be made within five (5) business days of the receipt date, for a full refund except for the products listed below in the Product Exceptions to Return Policy. All items must arrive at our warehouse within ten (10) business days of the return request, with no exceptions. All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. with the Return Merchandise Authorization (RMA) number printed on the outside of the package.

To return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA). You must email Support@SconaDisplays.com to obtain an RMA number from the Scona Displays
representative.

All free items must be returned together with purchased items to receive a full refund. Every component and accessory (including free promotional items) must be returned together with purchased items to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. We may levee a restocking fee up to 25% of the cost of items returned at our discretion.

Scona Displays is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Scona Displays cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.

Product Exceptions to Return Policy

Customized product orders do not apply to the Return Policy stated above. Customized items include, but are not limited to any graphics, customizable color panels, flooring, or special-order items. Customized items are non-returnable. If there is any question as to whether the product can be returned or not, please call 1-800-297-9878, and ask a Scona Displays representative.

Replacement Guarantee

Scona Displays reserves the right to upgrade to a newer version for a returned product at our discretion. Please direct questions regarding replacement to our team via email to Support@SconaDisplays.com, along with images of the issue. Upon review of your images, Scona Displays may require the Return of Merchandise at our discretion and our cost. The below items are grouped to provide warranty timelines on our products: 

  • TENT CANOPY, 2 YEARS
  • 40MM TENT FRAME, 2 YEARS
  • 50MM TENT FRAME, 3 YEARS
  • TABLE COVERS, 2 YEARS
  • CUSTOM UMBRELLAS, 2 YEARS
  • INFLATABLE PRODUCTS, 2 YEARS
  • POP UP A-FRAME BANNERS, 2 YEARS
  • POLE ARCH GATES, 2 YEARS
  • CUSTOM FLAG BANNERS, 2 YEARS
  • TENSION FABRIC DISPLAYS, 2 YEARS
  • ADJUSTABLE TRADESHOW DISPLAY, 2 YEARS
  • ROLL UP BANNERS, 2 YEARS
  • VELCRO FABRIC POP UP DISPLAYS, 2 YEARS
  • POSTER STAND, 2 YEARS
  • FOLDED TOWER, 2 YEARS
  • LIGHTBOX SYSTEMS 2 YEARS
  • HANGING SCROLL BANNERS 2 YEARS
  • TUBE EXTENSION BOOTHS 2 YEARS
  • SEG SNAP FRAME 1.0, 2 YEARS
  • LIGHTS, 12 YEAR
  • SHIPPING CASES, AND VELCRO/MAGNETIC MOUNTING COMPONENTS & ACCESSORIES, 1 YEAR
  • ALL CARRYING CASES, 1 YEAR