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CAD USD Here you can find answers to our most frequently asked questions. If you have any questions that haven’t been answered below, do not hesitate to contact us via the live chat at the bottom right corner of the page. You can also reach us by phone at 1 800 297 9878 or by email at info@sconadisplays.com.
Quick Summary: First choose the product you are looking for by browsing through our various categories. Then after you find the product you like, choose the options you need and then click the ADD TO CART button. Then go to the checkout, purchase the product, and give us design instructions or upload your artwork file. We will then send you the proof for approval before we start printing.
Scona Displays provides instant quotes online! The cost of the item depends on the product, quantity and options. The easiest way to find the price is to go to the page of the product you are interested in (such as the 10’ Feather Banner page) and enter the product options such as quantity, printing and hardware options and turnaround time. The price will update automatically at the top of the page.
How is the production time calculated?
The production time starts when we receive both your Proof Approval and Payment.
How long does it take to receive my order?
Turnaround time depends upon the product. You can find the turnaround time for each product on the particular product page within the product options section that says “Printing Turnaround.”
Ground Shipping typically takes 4-5 business days. Please note: Printing and shipping turnaround time does not start until we receive your order, payment and artwork approval.
Will I receive an artwork proof?
You will receive a FREE digital proof by just by selecting the “Free Digital Proof” option on the product page. We will always send you a digital proof of your final artwork approval before printing.
Can I see my design proof before I make the payment?
Yes, please contact us to discuss your design ideas, so we can authorize pay later option to you. A payment link will be sent after the design & proof process.
How long does it take to receive the artwork proof?
Depending on when the order is placed, we are usually able to send a proof the same day. Typically, If not, you can expect to receive the proof within 24 hours, during regular business days.
How/when do I upload my artwork files?
After submitting your order, you will automatically be directed to the file upload page. Simply enter your email address, order number and instructions (if any) in the box below. Click the “Choose File” button to upload up to 10 files per round. If you are not directed to the upload page, you can click the “Upload Files” button on the navigation panel at the top of the website.Also, you can visit our file uploading page anytime before or after the order.
Do you have any coupons/discounts available?
We offer extremely competitive pricing and high-quality products. Most of our products qualify for great quantity discounts. You can find the quantity required as well as the price point for each quantity on the product page.
Are there any discounts for large Quantity Orders?
We offer the best quantity discount for large quantity orders, please contact us now for your custom offer today!
When is your daily Cut Off time?
Our cut off time for production and same day shipping is 4:00 PM Mountain Standard Time, Weekdays.
If you do not have any files to upload, please send an email to info@sconadisplays.com with your order number and artwork instructions. We will put together the artwork and send you a proof for your approval. If you have any questions, you’re welcome to chat with a specialist anytime! or simply call toll-free: 1-800-297-9878.
Do you have limitations on colors? Do you print PMS or RGB colours?
All our graphics are custom-made, so you can choose any colors you prefer, with no limitationsation! We do digital printing for fast turnaround and more consistent results, digital printers do not print PMS and RGB colors, so your graphic must be in CMYK.
Can you do Colour Matching?
We provide a Color Matching Service for FREE! Just specify the CMYK values or PMS number along with your vector format artwork files. Please create a separated layer for each of the colors you need matched.
Can you 100% reproduce the colors?
For CMYK printers, 100% reproduction is not achievable. You should also know that colours may differ depending on different printing materials. For CMYK matched colors, normally the color difference will be within 10% range. All graphic files must be created using CMYK mode to ensure the best color matching.
How do I submit a design request?
Please submit your design request through our design request page. You will find helpful tips and videos on this page to guide you through the process.
Where do I find information about warranties and returns?
Please refer to our info page about warranties and returns.
We understand that having problems with your products is very frustrating. You can find more information about claims and how to submit your claim on the claims page.
Can you ship to APO/FPO address? Do you ship internationally?
Yes, we offer FREE SHIPPING to APO/FPO and international shipping services
How do I know my order has shipped, how do I track?
A notification email with tracking number and tracking link will be sent to your account registered email address. You can also login your account to track in the My Orders section.
*Disclaimer: We will do our best to ship on time upon the shipping method of your choice, but we do not have control over 3rd party carriers like FedEx, UPS and USPS regarding the Custom Clearance delay, local delivery delay or strike, weather related delays. We will not compensate any delays caused by 3rd parties
How can I make my Flags and Flag Banners last longer?
We recommend taking Flags and Flag Banners down during or before extreme weather conditions.
How do I get wrinkles out of a Fabric Banner?
Whatever you do, never, ever put a fabric flag or backdrop in the washer. This is the surest way to do irreparable damage to it. The colors will run and the fabric could very easily tear. Instead, here is the very best way to safely remove wrinkles from a nylon flag.
How do I get wrinkles out of flags, banners or backdrops?
The best way to remove wrinkles is by setting up your products and letting the natural heat and tension do the job for you. More detailed information can be found here.
How do I set-up, install or assemble my product?
Installation and assembly differs from product to product. Please visit our instruction and assembly page or blog to find the details for your specific product.
How do I install and care for my vinyl banner?
The most common places to install a vinyl banner are on a wall or a dedicated pole. First you need to determine what material the wall is constructed from. This will help inform your decision on what kind of fastener you’re going to use. Talk to someone at the hardware store if you’re unsure what the best fasteners are for metal, concrete, brick, wood or plaster. We have more detailed information here and an informational page all about vinyl banners.
How do I hang my flag on a pole?
Learning to hang a flag from a pole is one of the most important things you will want to know when managing your home or business property. We have a helpful blog post with detailed instructions on how to hang your flag on a pole.